Department: Administration

Position: Business Office Tech

Reports to: Business Office Manager

Job Summary:

Under the supervision of the Business Office Supervisor and Business Office Manager, the Business Office Tech is responsible for customer service, utility billing, and clerical support functions. This role requires strong customer service skills, accuracy in billing processes, and efficient handling of clerical tasks. Responsibilities include customer interactions, billing preparation, account management, and administrative support. This position contributes to the smooth operation of the Business Office by ensuring accuracy in billing and excellence in customer service.

Key Responsibilities:

Customer Service Duties:

· Answer telephone calls and greet visitors, providing information and resolving customer complaints.

· Set up, maintain, and close customer accounts, process customer account changes.

· Receive, process, and balance customer payments.

· Communicate effectively with field personnel to coordinate customer service activities

Utility Billing Duties:

· Import and export meter data, review abnormal usage reports, and contact customers regarding billing inquiries.

· Calculate, process, and distribute customer bills; apply late fees and prepare shut-off lists.

· Manage work orders for meter changes and database updates.

Administrative and Clerical Duties:

· Open and sort mail; prepare and maintain work orders, files, and records.

· Prepare a variety of regular and special reports as needed.

· Assist in the general administrative and clerical tasks required for efficient office operations.